JD Edwards EnterpriseOne CRM Enhancements
The JD Edwards EnterpriseOne CRM modules as provided by Oracle have been well thought out and provide valuable functionality for Sales, Customer Service and Service Management personnel. The fact that these modules are integrated with rest of JD Edwards provides a major advantage when compared to other market offerings. However, depending on your industry segment there are some shortfalls in functionality with the JD Edwards EnterpriseOne solution.
Working with a range of clients MEAC Group has developed a range of enhancements to the standard Oracle offering, to the point that if you are an existing JD Edwards user and are looking for a new CRM system, it is very hard to go past this offering. In addition to the standard processes of managing new sales through the “lead, opportunity to sale process”, and providing case and service management through a common hub, MEAC Group has now added additional functionality as follows:
- Campaign management
- Improved contact management
- Estimation management
- Multi-level quote management
- Pipeline by resource type
This additional functionality rounds out the functionality provided to the point that no matter what your industry segment, we have a solution for you.
JDE CRM Functionality Provided
- Customer management
- Contact management (MEAC enhanced)
- Competitor information management
- Partner information management
- Email management
- Activity Management
- Calendars
- Item inquiries
- Campaign management (MEAC developed)
- Lead management
- Opportunity management
- Quotation management (MEAC enhanced)
- Estimation management (MEAC developed)
- Pipeline management
- Sales order management
- Service management
- Case management